Privacy Policy

INTRODUCTION

At www.voranex.com, managed by Multi Liberty SL, we are committed to ensuring that your personal data is protected and not misused.

This document explains who is responsible for processing your data, the purpose for which we collect and process it, the legal basis for doing so, how we collect and use it, what your rights are, and the measures we have implemented to protect your privacy.

By providing your personal information and using our website, you acknowledge that you have read and understood the terms and conditions protecting your personal data. Multi Liberty SL complies with all applicable national and European data protection laws and is committed to processing your information lawfully, fairly, and transparently.

This document applies to Multi Liberty SL.

KEY CONSIDERATIONS

WHO IS RESPONSIBLE FOR DATA PROCESSING?

According to the General Data Protection Regulation (GDPR), the data controller is defined as:

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of processing personal data.

Voranex is responsible for the processing of personal data provided by its customers.

If you have any questions, comments, or suggestions about how we use your data, please contact our privacy officer at contact@voranex.com.

INFORMATION ABOUT VORANEX

We continuously launch new products in areas such as fashion and accessories, home décor and furniture, and pet accessories.

Company name: Multi Liberty SL
Registered address: Calle Cruces de San Juan, 47. 35015 – Las Palmas de Gran Canaria, Spain
Tax Identification Number (NIF): B27852839
Email: contact@voranex.com
Website: www.voranex.com

WHY DO WE COLLECT YOUR PERSONAL DATA?

The main reason we collect your personal information is to provide and improve the service you expect from us as a customer.

We collect your data to process purchases, orders, or requests made on our website or through our applications (even if some services are temporarily inactive).

The main purposes for which we process your data at Voranex include:

  • Complying with legal obligations, including anti-money laundering regulations (Law 10/2010).

  • Managing the purchase of products or services offered on www.voranex.com, including distance sales, shipping, and returns.

  • Creating and managing a personal account that can be used for purchasing products and services on www.voranex.com.

  • Handling customer inquiries, suggestions, and complaints.

  • Conducting surveys to improve our services.

  • Performing market and consumer behavior research to offer you products and services that may interest you.

  • Profiling and analyzing customer behavior (only with your consent).

  • Keeping you informed about our latest products, offers, and opportunities via email, phone, SMS, or push notifications (only with your consent).

  • Managing VAT refunds for purchases made by non-EU tourists.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect personal information in several ways. In some cases, you provide it directly; in others, it is collected automatically through your interaction with our services.

Information you provide to us

We collect the personal information you provide through Voranex websites, by email, by mobile phone, when you request a service, or through other means.
At the time of collection, you will always be informed about the data controller, the purpose of processing, the recipients of the information, and how to exercise your rights under applicable data protection law.

Examples include: when you contact our customer service, place an order, register on our website, update your preferences or account details, fill out a form, or participate in a contest.

Typically, you provide us with the following personal data: full name, address, identification number, date of birth, email address, phone number, and payment details.
In specific cases and depending on the purpose, we may also collect data related to your professional, financial, or social circumstances.
You also authorize the transfer of data to financial institutions for the management of installment payment agreements, when applicable.

If you have not subscribed to promotional communications but would like to, you can sign up for our newsletters or send an email to contact@voranex.com.

Information collected when you visit our website

We collect and store limited personal data and anonymous aggregated statistics about all users visiting our website, whether they actively provide information or simply browse.
This includes your device’s IP address, browser software, operating system, the date and time of access, the website from which you linked to ours, and information about how you use our site.

We use this information to measure website loading times, analyze usage patterns, determine which pages attract the most attention, and ensure proper functionality.
If errors or malfunctions are detected, this data helps us fix and improve the performance of our website.

This information is collected through cookies. For more information, please refer to our cookie policy.

SOCIAL MEDIA

Voranex maintains a presence on several social networks as another way to connect with you.

The information we collect from social networks may include publicly available personal information. We always ensure that the information we use is properly attributed to its source or anonymized.

These social networks may have their own privacy policies that explain how they use and share your personal data. We recommend reading those privacy policies carefully before using them to ensure you are comfortable with how your information is collected and shared.